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Terms and Conditions

Terms and Conditions

Bookings

1.1 Your booking is not confirmed until you receive a booking confirmation letter or email from us.

1.2 By placing an order with us either verbally or via e-mail regardless of whether a booking form has been returned or deposit paid it is deemed that the customer has read, understood, fully agreed to and is bound by all our terms and conditions of hire.

1.3 In the event that Photo Booth/Dancefloor & Illuminated Letters  are not ready to commence at the agreed time due to our fault, then we will still operate the agreed hire period by extending the finishing time of the hire (venue permitting). In the event that the hire does not start at the agreed time, as setup has been delayed due to any unforeseen circumstances that are no fault of ours, then the hire will still end as per the agreed time on booking form. In the event that we have set up in time but the hire does not start at the agreed time due to over running of previous activities by you or venue, the hire will still end as per the agreed time on booking form.

1.4 Our Company cannot be held responsible for any circumstances that may prevent us from attending your event; these may include but are not limited to severe weather conditions, traffic delays, breakdown of our vehicles, sickness or equipment failure. In the case that we cannot attend or fulfil your hire due to events beyond our control we will contact you or the venue as soon as possible. In these instances our liability will be limited to refunding all of monies paid.

Prices, Deposit & Balance Payments

2.1 All hires are subject to a booking Fee of at least £50 (non-refundable).

2.2 The remaining balance to be paid in full, by a minimum, and cleared 30 days prior to the event start date. If the operator uses the equipment for a time period in excess of the service period agreed, the coverage in rental time will be billed to the operator and must be paid before additional hours are provided.

2.3 Advertised prices are subject to change without prior notification. Only agreed price upon receipt of the deposit remains a constant.

2.4 Our Company reserves the right to charge interest on all overdue accounts at 2% above its banker’s current interest rate

Equipment

4.1 The company reserves the right to substitute hired equipment with equipment of a similar type and value without notice in the event of previous damage or loss of booked equipment.

4.2 All sizes quoted are approximate

4.3 All goods remain the property of the company at all times.

4.4 The company reserve the right to amend or alter any product specifications without prior notice.

 

Site Location, Facilities & Conduct

5.1 Hired equipment will be set up in one location only as agreed on arrival and will not be moved once set up. Please ensure there is sufficient space at your venue to set up the hired equipment.

5.2 Please ensure that you have obtained permission at your venue to use the photo booth, Dancefloor or Illuminated Letters.

5.3 Please inform us of any circumstances that would make setting the booth/ dancefloor or Illuminated Letters, up more demanding, including going upstairs, long distances from unloading area to venue etc. We allocate a set period of time for setting up our equipment at your venue which is included within you price, but if there are any complications that are not made known to us beforehand then unfortunately this will come out of the run time.

5.4 The client is responsible for ensuring that suitable security and crowd control measures are in place prior to start of event.

5.5 The company reserves the right to cease operation and remove hired equipment from site if at any time a representative of the company feels that guests or clients conduct endangers the safety of the guests, clients, themselves or the safety of the hired equipment. In such cases no refund will be given and full contracted fees will be due to the company.

5.6 Photo Booth reserves the right to refuse guests admission into the photo booth if any of our staff feels that they are too unruly.

Liability & Insurance

6.1 The client agrees to cover the company for any damage or theft of the company’s equipment whilst on hire.

6.2 The company accept no liability for any damage or loss of personal property and or any injury arising from the use of the hired equipment.

All other terms and conditions

7.1 Photo Booth may use any of the photographs from your event for suitable means; this includes but is not limited to advertising and promotional material either in print or on the internet. Attending your event would mean we and you agree and permission has been granted to do so by yourselves and your guests.

7.2 By hiring a photo booth from Photo Booth means you agree to all of our Terms and Conditions.

Please contact us if you are unclear on any of our terms and conditions before you book a booth for your event. We are only too happy to answer any questions you may have.

All bookings are subject to the following Terms and Conditions:

GENERAL

8.1. We do not tolerate any abuse, bad language or threatening behaviour to our staff under any circumstances from clients, guests or venue staff. We will explain to you if we do and give you chance to sort the issue, if the behaviour reoccurs this can lead to us removing our services immediately.

8.2. Any issues with any of our services must be reported to us immediately so we can rectify the issue. We cannot rectify any problems after the event.

8.3. We require adequate and safe entry and exit as well as close parking to set up all events.

8.4. It is the clients’ responsibility to ensure the venue has adequate power supplies for the services ordered.

8.5. We are not responsible for any issues caused by venues power supplies.

8.6. Any damages will be reported to the venue and yourselves and will be charged for.

8.7. We will at all times adhere to Health & Safety regulations and cannot be held responsible if these affect services ordered.

8.8. Damages/Breakages or Theft  If, for any reason, our equipment gets damaged or stolen during the hire period by you or one of your guests you will be held responsible for the cost of repairing/replacing the part/item.  Upon collection all items will be examined and photographs taken of any damages.  You will then be notified in writing/via email of the damage along with the photographs and an itemised bill.  You will then be given 14 days from the date the letter is issued to pay the charges. Failure to do so will result in legal court action to pursue these costs. If such action is required you will be liable for any legal charges incurred in addition to the outstanding bill.

8.9. No one, including client, guests or venue staff, is to move any of our equipment at all under any circumstances. If something needs to be moved we must be informed prior.

8.10. All services are at the discretion of the venue regarding designated areas for our services. It is the clients’ responsibility to sort any specific requirements including room set up with the venue.

8.11. It is the clients’ responsibility to ensure any products or services booked are suitable for use at the chosen venue.

DANCEFLOORS SPECIFIC

9.1. It is the clients responsibility to ensure the area for the floor is flat, and in the case of the led floors, does not contain metal plates or raised metal edges which can short circuit the floor.

9.2. No objects including tables, chairs, stickers, transfers or decorations are to be placed on the dancefloor.

9.3. It is the clients’ responsibility to ensure a clear path, free of tables and chairs, from the dancefloor to a working power supply.

9.4. No food or drink to be taken onto the dancefloor as any spillages or broken glass can affect the surface or electrics, please get the DJ to regularly announce this.

9.5. Please treat the floor as you would any other electrical product.

9.6. Please avoid standing on the power cables. This may stop the floor from working.

9.7. Confetti, especially metal confetti, and confetti cannons, are not allowed under any circumstances. These can both short circuit the dancefloor causing it to go off and cause permanent damage to the panels and power supply which you will be charged for.

9.8. We advise that the client and their guests do not take drinks onto the dancefloor. Any drinks spilled on the led dancefloor may cause the floor to stop working via short circuit. We cannot be held responsible if the floor will not re-light due to issues caused by spilled drinks by the client or their guests.

9.9. We are always on call for the led dancefloor. As the floor is electric there is an extremely slim chance we may be needed to sort any problems, therefore please ensure you have our phone number on the night so we can come and sort any issues for you. We cannot deal with any issues after the event.

9.10. If the floor has been damaged in use we will give you the option of taking up the dancefloor and trying to fix the problem for you. It is your choice whether we do so, which may mean clearing the dancefloor area until fixed. We may not be able to resolve the problem if you do not allow this.

Lawn Games & Arcade Machine Specific

10.1.Please not that all persons using the games do so at their own risk.

10.2. Any damage or injury to a person or property we cannot be held accountable for.

10.3. Hiring of our games the client will be responsible and liable for any damage or injury occurring from a result of misuse or reckless use.

10.4. It is the sole responsibly of the client to ensure that these guidelines are fully adhered to at all times.

10.5. No food, drink , Chewing Gum or Smoking is allowed near our games.

10.6. Please note when we return any games in an excessive dirty condition a cleaning charge will occur.

10.7. A responsible adult must supervise the games at all times. Always ensuring the games are used correctly and not being used for anything else. Ensure everyone plays the games safely at all times.

10.8. When our games are set up outside we cannot and will not be held responsible for any damage to the lawns. The client is responsible for this.

10.9. Any missing parts or damage to any equipment the hirer will be liable for the replacement costs.

CANCELLATIONS

Cancellation fees are clearly stated below and WILL be adhered to regardless of reason. Any refusal to pay will result in legal action being taken. All events require payment 2 weeks prior to the event date. If payment is not received we reserve the right to cancel the booking.

All cancellations MUST be given in writing by letter or email.

Cancellation Fees:

1) Less than 1 months’ notice to date of event = FULL amount.

2) Up to 6 months before the date of the event = 50% of full amount.

3) More than 6 months’ notice to date of event = £50.

Any refunds will be processed within a 12 week period, unless circumstances out of our control eg Pandemics times may be longer.

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